White Page On Initial Load - Question | JoomShaper
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White Page On Initial Load

NO

Nicole Otto

Template 4 years ago

The website comes up as white when the page loads initially. The site is live and it needs to be fixed as soon as possible as there is a big event coming up. yourwingsofhope.com

0
6 Answers
Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #34211

Hello there,

As you are using Fortune template, are you using Helix Ultimate 2.x.x version alongside as well?

If not, please share your administrator access with us in the Hidden Content area so that we can check the issue from our end.

Thanks!

0
NO
Nicole Otto
Accepted Answer
4 years ago #34345

This site is live and all of a sudden this is now happening. This is a HUGE issue for us.

0
Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #34758

Hello Nicole,

Although your issue is fixed for now, you are using Helix Ultimate 2.x.x along with Fortune template. As I said earlier, the template is not compatible yet with the framework. Please check your site now and rollback to the older version of Helix Ultimate. The template will be compatible soon.

Thanks!

0
NO
Nicole Otto
Accepted Answer
4 years ago #34927

Where can I get the older version of Helix?

0
NO
Nicole Otto
Accepted Answer
4 years ago #35101

I need that older verison of Helix so I can fix my website. There must be a place I can get the archive of the file.

0
Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #35486

Hello there,

Please download the older version from here and install it.

Thanks!

0