Joomshaper front end editor error 500 - Forum | JoomShaper
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Joomshaper front end editor error 500

Asked by Giovanni Sansone 5 years ago Last activity 5 years ago

Hi, I upgraded the hosting to PHP 8.0, but when I go to edit a page in the front end I get a 500 error, everything is fine if I go back to PHP 7.x. The template is Helix ultimate 2.0.5.
How can the problem be solved?
Thanks

3 replies

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Rashida Rahman Staff
5 years ago

Hi there!

Would you please give me a screencast showing the whole process, kindly?

What is the actual error statement there?

Helix Ultimate and SP Page Builder both got PHP 8 support recently!

You will find some 500 error related FAQs here in the below link:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#span-class-kmsgtitle-kmsg-title-left-error-500-php-regular-expression-limit-reached-br-span

However, for now, you can stay at PHP 7.x version as you mention it is running smoothly!

Best Regards

Giovanni Sansone Asked this
5 years ago

On hosting I set PHP back to version 8.0.3 and did some new tests.
The problem only occurs when I try to edit pages with the editor.
I looked at the solution proposed in the FAQ that you indicated to me, but it is not applicable because my hosting allows me to modify only some parameters of the php.ini, but not those indicated.
I have seen the following FAQ for the generic error 500, because it seems to me more similar to the problem that arises, but my error only occurs in the editing phase ...
Here the screenshots of the the process with PHP 8.0.3:



Rashida Rahman Staff
5 years ago

Hi,

Sorry for the delayed respose!

You can ask hosting support for the parts you do not have access to change I think.

Thanks

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