Form Builder - Hide "Recipient Email" From The Email Sent - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

Form Builder - Hide "Recipient Email" From The Email Sent

T

Tuan

SP Page Builder 4 years ago

Hi Team,

Using the Form Builder Add-on, how do I hide the "Recipient Email" from the Email that is sent?

I am using the Email Header configured below, I have the Cc field to be the email of the submitter so they can get a confirmation of their submission.

Reply-To: {{email}}
Reply-name: {{first-name}} {{last-name}}
Cc: {{email}}

I have myself as the "Recipient Email", so I can respond the customer.

But... when the submitter (customer) submits the form and gets the confirmation email, they will also see my email address in the "To" in their inbox.

How do I hide the "Recipient Email" from the Email that is sent? So that the submitter only sees their own email in the "To" field but I still get a notification of a new submission?

And additional question, how do I avoid the emails being sent to the Spam inbox?

Thanks

0
3 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #34986

Hello Tuan

Thanks for notifying us about this issue. You will need to use BCC for it instead of CC. But currently, we do not have this option for SP Page Builder Form Builder addon. I have informed the developer team about this. It will be fixed in the next update.

Best regards

0
T
Tuan
Accepted Answer
4 years ago #35098

Hi,

What would Bcc do in your suggestion? It seems to do the same thing as I had it with CC.

And if this is not an option in the Form Builder, would one of the other form add-ons achieve this?

Thanks

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #35104

Sorry, I don't know about the other extensions. Yes, BCC option works like CSS currently. We will fix it in the next update.

0