Missing Images On Helix Website - Question | JoomShaper

Missing Images On Helix Website

K

Kieron

Template 2 years ago

Hi

Using Helix Ultimate and Joomla 3.10.2

https://www.ashburtononline.com/

This was working well but if you click Community Directory, all images disappear including menu arrows and facebook icon etc ...

same for ... https://www.ashburtononline.com/mcjobs

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5 Answers
K
Kieron
Accepted Answer
2 years ago #35440

Wonderful Support! Can someone PLEASE help?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #35594

Hi there!

Sorry for the delayed response.

I have visited your site. And all is looking fine at my end. Please have a look at the screenshots:

https://prnt.sc/1th3w55

https://prnt.sc/1th409k

Would you please give me a screenshot showing which icons are missing, kindly? And did you clear your Joomla and browser cache?

Best Regards

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #35599

Hi, Seems to be OK. Firefox / Windows 10 - Tested from Europe IP.

foto_6749_2021.jpg

foto_6750_2021.jpg

Please always test on two different browsers - with stable internet connection.

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K
Kieron
Accepted Answer
2 years ago #35607

The issue is with Community Directory!

http://ashburtononline.com/community-directory

The category images do not show. They are loaded and showed before the last Helix update!.

I fixed the icons / menu images by activating Font Awesome in the advanced settings / Template

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #35631

About missing category images - ask mtree component developer, I don't see any image code there. It's commercial component with support.

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