Problems After Updating - Question | JoomShaper

Problems After Updating

V

Victory

SP Page Builder 3 years ago

Hello. I have some problems after updating. One of them is with Content Font Size in Text block. When I change the size nothing happens. I dont see changing of the font size on the page.

After saving changes and refreshing the page I can see changes.

Also I had the problems with accordeon before updating. This problems are remaining after the updating. When I edit text block in an item my page disappears and I see white page instead it. I have to refresh the page to see the content again.

Write me please how can I solve theese problems.

My website: https://psy-victory.ru

This is screenshot of one my problems: http://joxi.ru/Vrwz0wyc4B4OXA

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14 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #3090

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access & FTP access to check the issue? I will check & get back to you soon.

Note: Before provide me credentials, Please keep a backup of your site.

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

-Thanks

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V
Victory
Accepted Answer
3 years ago #3203

Hi. Thank you for your help.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #3210

I have checked your issue. But, No problem found my end.

https://prnt.sc/xcs7fo

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #3211

You can check this page

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V
Victory
Accepted Answer
3 years ago #3220

It is very strange. I really don't see the error on the page you created. But on my pages, the error is observed. Please check this page: https://psy-victory.ru/kurs-lyubov-k-sebe

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #3223

Added this css code and it works fine now.

https://prnt.sc/xcyj2h

.sppb-addon-content {
    font-size: inherit;
    line-height: inherit;
}
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V
Victory
Accepted Answer
3 years ago #3225

Thank you very much. Now everything works.

I have one more problem related to the Accordion module. When I edit accordion item and press here: http://joxi.ru/J2bBLGxiV89OW2 I get this result: http://joxi.ru/p274dxZcNQwYYA The content disappears, instead there is just a white page.

Could you help me?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #3231

https://prnt.sc/xd32u0

It works fine

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V
Victory
Accepted Answer
3 years ago #3238

To see the error you have to edit the Text Block. You have to press here: http://joxi.ru/J2bBLGxiV89OW2

If everything will be fine, try another item. This error occurs almost always.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #3240

I did and no problem found.

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V
Victory
Accepted Answer
3 years ago #3248

I can't see that you did it in your screenshot. I have recorded a short video for you of how this happens: https://youtu.be/PZ9P-MQrGCU Please, watch it. The problem comes from different browsers and different devices.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #3257
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V
Victory
Accepted Answer
3 years ago #3353

Hi.

I switched off the scripts that you specified in the screenshot. The problem remains. So it's not about them.

Scripts are enabled now. But you can switch off them and check. The scripts are located inside two html modules. Here is a screenshot to find the modules: http://joxi.ru/LmGnNzgClyywdr

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #3741

Hi,

I made download of your site via akeeba backup and trying to install the akeeba backup. But, it doesn't run.

https://prnt.sc/xlttjp

Can you help me to run akeeba backup? Cause, I want to check my end, which extension or script occurred the problem.

-Thanks

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