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Bugs and bugs

Asked by Sandra97 5 years ago Last activity 5 years ago

Hi,

I updated to the latest SP Page Builder version a Joomla 4 development site. Nothing works anymore. If I edit any addon, I just have the apply and save buttons and nothing else. It also kills the display of the addon Joomla articles (image not displayed anymore).

Any idea what's going on? I did the update on 2 sites, same result, nothing works anymore.
It's back to normal if I re-install the previous version.

Thanks for your help

Sandra

8 replies

Muntasir Sakib Staff

Hello Sandra,

Would you mind telling us what's the exact problem you are facing? It would be great if you could share some screenshots of the problem as well.

Thanks!

Sandra97 Asked this

Hi Muntasir,

Here is the screenshot of any type of addon in SP PageBuilder:

I had to reinstall a former version to make it work again.

Muntasir Sakib Staff

Hello there,

Please take a full site backup and then update to the latest SP Page Builder version. Then clear the browser and Joomla cache and rewrite the license in the right place and save it. Then try again.

Hopefully it will solve the issue. If not, feel free to give us a buzz again.

Thanks!

Sandra97 Asked this

Can you tell me where to add the license in J4? I can't find the place. Thanks

Muntasir Sakib Staff

Hello there,

Please go to Global configurations > SP Page Builder Pro (from the left tab) > License and update on your Dashboard and input your license there.

Thanks!

Sandra97 Asked this

That's the thing. There's no license and update there

Muntasir Sakib Staff

Hello there,

Are you sure you are using SP Page Builder Pro? Please check your SPPB version from SPPB about section.

Thanks!

Sandra97 Asked this

I reinstalled the latest pro version, licence & update tab is now there, issue solved!

Thanks Muntasir!

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