Templates & Section Library Empty - Question | JoomShaper
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Templates & Section Library Empty

Q

Quintin

SP Page Builder 4 years ago

Good morning I'm experiencing an issue with the Templates and Sections Library

Sections Library is empty Templates - Templates not found

Joomla 3.9.10 SP Page Builder 3.8.0

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13 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #40375

Hello Quintin

Apology for the inconvenience. Thanks for sharing the access. I am checking your issue.

Best regards

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Q
Quintin
Accepted Answer
4 years ago #40384

Thank you Ofi

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TD
TOCHTERMANN DAMIEN
Accepted Answer
4 years ago #40391

Hello, you just have to give license informations again and clear cache, it should work again.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #40396

Thanks for informing us. It was an issue from our end. It will be fixed soon. Please check after some time.

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Q
Quintin
Accepted Answer
4 years ago #40397

I've entered the license information again, cleared cache - but the Templates & Sections Library is still empty

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #40405

We are working to fix it. Please allow us some time.

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Q
Quintin
Accepted Answer
4 years ago #40416

Ok thank you Ofi

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Q
Quintin
Accepted Answer
4 years ago #41060

Good morning Ofi Any news on the progess?

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Q
Quintin
Accepted Answer
4 years ago #41327

Any feedback / progress on this Ofi ? Client is getting extremly frustrated ...

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #41400

Apology for the delay. This issue was reported by many users. It was coming from our end. Everyone's issue is solved and so should be yours. But weirdly your issue is not solved. I need to check more into it. Please allow some time.

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Q
Quintin
Accepted Answer
4 years ago #41407

Ok thank you Ofi

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Q
Quintin
Accepted Answer
4 years ago #42012

Good morning Ofi, hope you had a great weekend. Any news / feedback on the progress ?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #42024

Good morning, Quintin. Thanks and I hope you had a great weekend too. Unfortunately, I tried to take a backup for checking but failed. Could you please check your site on localhost with the issue? If not found, then it might be related to your server. On our end, the issue is solved. Many users confirmed this too.

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