Joomla will not update SP PAge Builder Pro. When I follow the link to manually update, it said I was not authorized.
Staff replied
SP Page Builder
Template error
Asked by Daniel Jubelt
4 years ago
Last activity 4 years ago
8 replies
Rashida Rahman Staff
Hi there!
Sorry for the inconvenience!
Which plan you have subscribed to, please?
However, would you please re-enter your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close.
Clearing your Joomla and browser cache is always important!
Let me know if it helps!
Best Regards
Daniel Jubelt Asked this
Clearing Cache did not help
Rashida Rahman Staff
Hi,
Would you please give me your admin access to check?
Best Regards
Paul Frankowski Senior Staff
Hi Daniel. Quick Question if I may....
Are you able to download a new version of SPPB from here: https://www.joomshaper.com/downloads/extension
Daniel Jubelt Asked this
Hi Paul
I can download but that version is "Lite". I have the Pro version. Do you want my license?
Daniel Jubelt Asked this
Hi Paul I can download but that version is "Lite". I have the Pro version. Do you want my license?
Paul Frankowski Senior Staff
4 years ago
· edited
Yes, but using Lite doesn't make sense, it's limited version (!) doesn't have all PRO features.
Do you have subscription for SP Page Builder Pro ?
If not, you cannot update. If yes, download PRO and install it.
Rashida Rahman Staff
Hi,
I can see this email address [email protected] has an active SP Page Builder plan with us: https://prnt.sc/1zben9y
So, please login with the associated account, then you should be able to download the pro version of the SP Page Builder.
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro
Best Regards
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