Form Builder ? - Question | JoomShaper
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Form Builder ?

Ashraf Tayab

Ashraf Tayab

Extension 3 years ago

Hello,

Template : Pitech I am using : Form Builder in this template

I follow the steps, step by step but form not work and did not seeding email.

Recipient Email : [email protected]

Email Headers : Reply-To: {{email}} Reply-name: {{first-name}} {{last-name}} Cc: {{email}}

From Email : UGI Libya [email protected]

Subject : {{subject}} | {{email}} | {{site-name}}

Email Body : <p><strong>From:</strong>{{first-name}} {{last-name}}</p> <p><strong>Email:</strong>{{email}}</p> <p><strong>Subject:</strong>{{subject}}</p> <p><strong>Message:</strong>{{message}}</p>

Is there any plugin should I enable to let form sending email ?

( Success Message ) not showing to be sure the email was sent !

( Failed Message ) not showing to let me know that the email was not sent

https://www.ugilibya.com/index.php/contact-us

Thank you

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5 Answers
Ashraf Tayab
Ashraf Tayab
Accepted Answer
3 years ago #43792

Hi,

I canceled ( Form Builder and ) I used ( Contact from ), ( Contact Form ) work fine.

Thank you all

1
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #43744

Hi there!

Thanks for contacting us.

From where you followed the steps by step, please?

Have you looked into the following video tutorial already?

https://www.youtube.com/watch?v=XQ3ZITh9JCk

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/addons#form-builder

Best Regards

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Ashraf Tayab
Ashraf Tayab
Accepted Answer
3 years ago #43746

Hi, Rashida Rahman

Yes, I have seen this video. and document.

Thank you

0
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #43750

Hi,

  1. in field "From Email" - should be only e-mail. Nothing more.
  2. Check SPAM folder.
  3. In some servers you cannot send e-mail in forms if "From email" = "Recipient e-mail"

For test purposes:

  1. Create e-mail : [email protected] and use it in "From"
  2. Use your personal @gmail email inside "Recipient Email"
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Ashraf Tayab
Ashraf Tayab
Accepted Answer
3 years ago #43769

Hi, Paul Frankowski

I tried and it does not work

Thank you

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