Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Hello,

I am sending you access details. Thank you very much.

https://prnt.sc/20x9at7

Hello,

• Website Homepage: https://prntscr.com/20z92tb
• Website CPanel: https://prntscr.com/20z93ky

Why can't you see the website?

Maybe, your server provider blocked my IP address.

Is there a possibility to use a VPN?

We don't have permission to use the VPN. Thanks

I would like to inform you that we have removed Bangladesh from Firewall so there should be no connection issues anymore.

Could you try again? Thanks.

Do you have backup of your site? If yes, I will go to uninstall & made re-install the simple portfolio extension. Thanks

I take a backup. However, uninstalling and reinstalling, I have tried to do too. Unfortunately it did not solve the problem.

The only thing I managed to do by uninstalling and reinstalling was to lose all the content I have added in the component.

Does solved your issue?

No it is not corrected unfortunately.

Please download and check the akeeba backup

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

Hello,

I did the restore to a local server via Xampp. When I select the component SP Simple Portfolio, I see this image https://prnt.sc/23us2r6

Also the home page does not work. Showing to me this image https://prnt.sc/23us7mg

Is fine. Thank you very much!

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/