Hello Ephrem Zena Bekele

The issue could be from your hosting configuration. Please contact your hosting provider. Also check that you have followed this documentation

Best regards

I have tried with the hosting company and tested all the configuration of the site and we didn't find any issue however the SP Page Builder Pro - Pages didnot display and lockup the page after the page return error. I have also tried with diffrent browsers to open the pages in both with or without Incognito mode, still getting the same error. Should I uninstall and reinstall SP Page Builder without data loss? Please advice.

Yes, you can do this. Sometimes it helps.

I have uninstall and reinstall SP Page Builder but still unable to access the page and getting error message and immediately lock the page. Please advice.

Please share a screencast of your issue to understand it better.

unable to upload pics on the support page.

In the hidden content I have added confidential info for you to access the pages.

Please advice.

Thanks.

Sorry, I am unable to log in. Please check your credentials. Also, take a screenshot and share via any platform. For example: Lightshot or Imgur

Sorry to hear that .. I have updated the password phrase it is 0 (zero).

Thanks.

Please try your site on localhost and check. If no problem is found there, then it is surely on the hosting provider.