Site Wont Load (error: 0 Call To Undefined Method Helixultimate\framework\platform\helper) - Question | JoomShaper
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Site Wont Load (error: 0 Call To Undefined Method Helixultimate\framework\platform\helper)

SW

Steve Walsh

Helix Framework 3 years ago

This started on 07.06.22. My website won't load and I get this error

error: 0 call to undefined method helixultimate\framework\platform\helper

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8 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #74804

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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SW
Steve Walsh
Accepted Answer
3 years ago #74805

hi, Do I post it in the hidden content?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #74808

Yes

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SW
Steve Walsh
Accepted Answer
3 years ago #74809

please see bwloebelow belowbelow

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #74810

Will you please downgrade PHP 8.1.7 to 8.0 and let me know. Thanks

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SW
Steve Walsh
Accepted Answer
3 years ago #74812

ok, I will ask my programmer to do that. Did you do any changes?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #74813

I didn't change anything core. I did one mistake publish unpublish in module area. I think one of module occurred the problem. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #74815

If the PHP 8.0 doesn't solve your issue then I have to forward your issue developer team & it take some time. Thanks

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