When I update System - Helix Ultimate Framework from 2.0.7 to 2.0.8 it shows "Updating plugin was successful." but when i reload update page the update is shown again every time. Looks like it never gets updated.
Staff replied
Helix Framework
Updating "Helix Ultimate Framework" from 2.0.7 to 2.0.8 it shows "Updating plugin was successful." but doesn't update
14 replies
Stefan Hirschmann
I have the the same problem
Ofi Khan Staff
Hello Sami Fab
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Stefan Hirschmann
4 years ago
· edited
xxx
Samuel Desloges
4 years ago
· edited
Hello,
I have the the same problem.
I have send you the credential for support access.
Thanks.
Sam
Mel
I just updated (on Joomla 4) and it worked perfectly if this helps.
Sami Fab Asked this
Ok. Details are provided in the hidden content field for you to check and resolve the issue. Thank you.
Sami Fab Asked this
By the way, I can see the hidden field contents of other users above. I don't think it should be visibl to me. It should have been visible only to poster and support staff. Looks like a bug.
Donald Lader
I am running Joomla 4 and I have the same issue.
Stefan Hirschmann
@Ofi Khan
how can this happen? This is a disaster!
By the way, I can see the hidden field contents of other users above. I don't think it should be visibl to me. It should have been visible only to poster and support staff. Looks like a bug.
Ofi Khan Staff
Hello guys
I have identified the issue. On Joomla 3, this issue does not occur. This only occurs on Joomla 4. Manual update solves the issue. Automatic update will be fixed soon.
For the Support Forum, Hidden content is visible to the POST OWNER and SUPPORT STAFF. So, it is better that you do not share confidential information to other's post. Please remove what you have shared here.
Best regards
MESA
Ofi Khan, you are wrong: this issue occurs also on Joomla 3.
I have Joomla 3. Other users have Joomla 3.
You have to fixed it also for Joomla 3.
Ofi Khan Staff
Sure, thanks for the feedback. For the time being, please do manual update.
Sami Fab Asked this
Ok, then the message with the hidden field should say so:
This sensitive content is only visible to THREAD OWNER and our support professional/s.
instead of:
This sensitive content is only visible to you and our support professional/s.
"Post" is usually used for one message in a thread.
Thanks.
Ofi Khan Staff
Thanks for the clarification from your end. Hope everyone will get it.
Log in to reply.