Activation NOT WORKING - Forum | JoomShaper
Staff replied SP Page Builder

Activation NOT WORKING

Asked by Phil973 5 years ago Last activity 5 years ago

I pay for Page Builder Pro - Agency
Renewal display as expected on my "Joomshaper Dashboard"
I add credentials on the "Licence & Update" Tab
I clear joomla cache
i clear browser cache
When editing with SPB, full features are not available, when pointing blocks, it displays a message "add email & licence key"
2 of your support agent told me that my email is not associate with a joomshaper acc.
I proove them the contrary sending screenshots.....
I really feel alone in the desert here....
Story starts 23H ago...last post from you guys was 11H ago....

I face the exact same situation with 3 websites i manage with SPB............

2 replies

Ofi Khan Staff

Hello Phil973

Please follow the documentation. If you are not sure about your email, give it in the Hidden Content box for checking.

Best regards

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