Activation NOT WORKING - Question | JoomShaper
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Activation NOT WORKING

Phil973

Phil973

SP Page Builder 4 years ago

I pay for Page Builder Pro - Agency Renewal display as expected on my "Joomshaper Dashboard" I add credentials on the "Licence & Update" Tab I clear joomla cache i clear browser cache When editing with SPB, full features are not available, when pointing blocks, it displays a message "add email & licence key" 2 of your support agent told me that my email is not associate with a joomshaper acc. I proove them the contrary sending screenshots..... I really feel alone in the desert here.... Story starts 23H ago...last post from you guys was 11H ago....

I face the exact same situation with 3 websites i manage with SPB............

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2 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #5469

Hello Phil973

Please follow the documentation. If you are not sure about your email, give it in the Hidden Content box for checking.

Best regards

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 years ago #5494

Click here to preview used e-mail: https://www.joomshaper.com/edit-profile

and

License key copy from: https://www.joomshaper.com/dashboard

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