Helix Ultimate does not seem to save Mega Menu settings - Forum | JoomShaper
Staff replied Helix Framework

Helix Ultimate does not seem to save Mega Menu settings

Asked by Ginger Garnitz 4 years ago Last activity 3 years ago

Hello,
I have Helix Ultimate installed on J4. I initally setup a Mega Menu on one of my menu items as I wish to display the sub menu items in a grid. I initially set it up then needed to carry out some amends. However when I reopened the template it has not saved the Mega Menu settings when the menu item is reopened. I have had to reset the Mega menu setting sbut now my sub menu items no longer display.

Everytime I close and reopne the menu options in the template it does not have the settings saved.

Please help!

11 replies

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Ofi Khan Staff
4 years ago

Hello Ginger Garnitz

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Ofi Khan Staff
4 years ago

You already have a mega menu. What is your issue here? Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot

Ginger Garnitz Asked this
4 years ago

Hello, yes I understand the Mega Menu what I do not understand is when I setup the mega menu and is submenus, save this and then return it does not retain these settings. I have added a video recording from my site (to the private content area) showing the setup of the mega menu, saving, then reopening the menu settings, but nothign is displayed and I have to start again, and now in the row elements, my sub mneu items have disappeared.

I would have expected to setup the mega menu options, then if i needed to modify, for instance, the number of columns I would be able to opne up the settings and change the number of columns, or anything else for that matter?

Does the video now make my question understandable?

Ofi Khan Staff
4 years ago

Thanks for the screencast. Please download the site backup from the hidden content and check on your localhost. Also, if possible, then check with another hosting. I have not found the issue on the localhost.

Ginger Garnitz Asked this
4 years ago

Hello, thanks for the reply, Do I understand then that you do not experience the same issue I do when trying to reopen the mega menu editor on a localhost version? Do you have any idea what settings I could have on the hosting server or within php that may cause this issue?

Ofi Khan Staff
4 years ago

Sorry, I don't know what causing the issue. But on the localhost, it works just fine. Maybe there are cache issues on the server that does not update the settings. Please contact your hosting provider about this.

Francois Barnard
3 years ago

If have the same issue, and the Mega Menu works on Joomla 3, but not Joomla 4.

Ofi Khan Staff
3 years ago

Hello Francois Barnard

Please post a new question and we will check your issue.

Best regards

agriciencia
3 years ago

I reported the same exact issue in a new question. As Ginger Garnitz point out everytime I close and re-open the mega menu options in the template it does not have the settings saved.

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