Page Builder will not see file after FTP upload - Forum | JoomShaper
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Page Builder will not see file after FTP upload

Asked by Jim Simms 5 years ago Last activity 5 years ago

SP Page Builder Pro Version: 3.7.9

Joomla: 3.9.24

Template: Fortune

I am attempting to load large video file. I changed the file size limits in php and in the Joomla adminstrator. When I attempt to load the file through Page Builder it just spins after about 90%.

I uploaded the file through cPanel (public_html/media/videos) I can see the file in cPaenl however when I goto Joomla Admin then Page Builder, and attempt to add the file to the Video Ad On, it is missing. It does not show in the window or when I browse for the files.

3 replies

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Toufiq Senior Staff
5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Is it possible to provide your site URL & administrator access via a hidden content area? I will check & get back to you soon.

-Thanks

Tom Fullen
5 years ago

HI, Toufiq,

I have the same issue. Have you found a solution?

Toufiq Senior Staff
5 years ago

@Tom Fullen Please share an screencast video and give me your site access of administrator. Thanks

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