Hello.
I have configured Stripe in EasyStore, and also email notifications to the customer as indicated in the related documentation. The purchase is made correctly, but no emails are sent to customers or the store.
Can you help me?
Thank you.
Solved
EasyStore
No emails are sent to customers or store administrators
Asked by Davelia
2 years ago
Last activity 2 years ago
Accepted answer
Marked as the solution
Ofi Khan Staff
Thanks for the image. It gave the team a hint to get the issue. Please re-check this documentation and fix your settings. There is the error.
Davelia Asked this
Thank you very much, Ofi.
I followed your instructions, first deleting all the Webhoot configuration and starting again, and now the problem seems to be resolved, although as I mentioned in another related thread, the "{order_summary}" statement does not work in emails.
Thanks for your help.
Best regards.
Ofi Khan Staff
We are working on the {{order_summary}} issue. It will also be fixed soon. Thanks for your patience.
8 more replies
Ofi Khan Staff
Hello Davelia
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Davelia Asked this
Hello, Ofi.
Thanks for your interest. I am attaching the requested data in Hidden Content.
Best regards.
Ofi Khan Staff
Please share the credentials again.
Davelia Asked this
Hi, Ofi.
I have been waiting for almost 2 weeks for a response from you on this matter that forces us to have the store disabled. Please, I beg you to help me find the solution as soon as possible, since I have not found on the forum that anyone else has had this problem happen to them.
Very grateful, best regards.
Davelia Asked this
I can provide more information in case it is helpful to you.
Stripe informs us that errors are happening when trying to send the webhook events: 2 requests had other errors while sending the webhook event.
And they tell us the following: You must send an HTTP response message with a status code between 200 and 299 for Stripe to consider that the webhook event was successfully delivered.
Is it possible that the problem with sending order emails comes from here? Could the Webhook url be incorrect?
Thanks in advance and best regards.
Davelia Asked this
Here they go again.
Ofi Khan Staff
Sorry, your given credentials do not match. Please check and share again.
Davelia Asked this
Try it now, please.
Ofi Khan Staff
Have you checked your issue with the latest EasyStore version?
Davelia Asked this
I updated to the latest version of EasyStore as soon as it came out, and the problem persists.
Ofi Khan Staff
I have shared your credentials to the development team for checking the issue.
Ofi Khan Staff
Please share your Stripe test account credentials (in the hidden content) to check the issue.
Davelia Asked this
Hi, Ofi.
I share the requested information with you.
Best regards.
Ofi Khan Staff
Please share the OTP in the hidden content box. The development team is trying to log in to your Stripe account.
Davelia Asked this
Ok
Davelia Asked this
OK
Ofi Khan Staff
Thanks. But it would be helpful if you could turn this OTP authentication off. Then the team will be able to check the issue quickly.
David Collado
you need to fix your problems joomshaper. not impressed.
I too have the same issues. its not case by case you have to fix it globally and push and update.
Ofi Khan Staff
Hello David Collado
Sorry to hear that. Please post your issue. We will help you.
Best regards
Davelia Asked this
Hi, Ofi.
I don't know if you were able to access Stripe. I attached an image in hidden content of the errors that are occurring in Stripe.
Yesterday we received two order confirmation and successful payment emails, but only from one of the tests.
If you need any other information, do not hesitate to comment.
Thank you very much and greetings
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