Staff replied Templates

The Template customization options are broken after I udated to Joomla 4 and installed the Helix Ultimate Template 2

Asked by janakira 2 years ago Last activity 2 years ago

The Template customization options are broken after I udated to Joomla 4 and installed the Helix Ultimate Template 2.

After navigating here:
https://new.dianarogers.com/administrator/index.php?option=com_templates&view=style&layout=edit&id=9

And clicking the creen template options button, the page it goes to is an unstyled version of the Joomla admin interface.

I need to set the off-canvas menu which is broken right now, contains no links, just "#" .

see new.dianarogers.com and inspect the hamburger on the upper right.

I'll place images here.

13 replies

Ofi Khan Staff

2 years ago

Hello janakira

Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

janakira Asked this

2 years ago

When I click on the green button here: https://prnt.sc/VPylGLsD194m
this is what it goes to: https://prnt.sc/eKZE3aQceDiU

Ofi Khan Staff

2 years ago

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

janakira Asked this

2 years ago

OK, thank you.

Ofi Khan Staff

2 years ago

Sorry, your given credentials do not match. Please check and share again.

janakira Asked this

2 years ago

OK, try this below

Ofi Khan Staff

2 years ago

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

janakira Asked this

2 years ago

The tutorial you sent me has no audio.
Also, I noticed while in the cpanel that the akeeba backup is stored here:
/root//new.dianarogers.com/administrator/components/com_akeebabackup/backup

I built the website here:
/root/public_html/new.dianarogers.com/

So shouldn't the backups be here:
/root/public_html/new.dianarogers.com/administrator/components/com_akeebabackup/backup

Perhaps this problem is related to incorrect DNS?

I changed nothing except, I updated to Joomla 4. That is when the problem started.

janakira Asked this

2 years ago

Here is the zip file of akeeba backup from 2/27/2024

Ofi Khan Staff

2 years ago

Please share a publicly accessible link to check.

janakira Asked this

2 years ago

I didn't know
Here it is - I just changed the access.

janakira Asked this

2 years ago

Hello Ofi,
Have you given up on this? I have not heard from you?

Ofi Khan Staff

2 years ago

Apology for the delay. I have checked your site backup. If you uninstall and install the template again, then it will be fixed. But you have customize the template settings again. You can also export the data from the database table before uninstalling. Then after installing, you have import the data. Export this table data xxxxx_template_styles and import after installing the template again. Hopefully, it will be fixed.

janakira Asked this

2 years ago

Thanks Ofi, much appreciated. It is working now.
I did have to spend time updating the custom css, but I has my file saved so it's all good.
Just FYI, I do use SPpagebuilder with this site. I built it long ago with an old version. I am having troubles with the content alignment in the columns withing the sections. They don't align to the top evenly. I am having to write css to correct this. Any quick suggestions?

Ofi Khan Staff

2 years ago

You are welcome 😊

There are differences in addon structure from previous SP Page Builder versions. You have to adjust it manually on your addon settings. If the required settings is not there, then use Custom CSS.