Can´t Open Helix Ultimate Template Options - Question | JoomShaper

Can´t Open Helix Ultimate Template Options

NL

Norbert Lehnert

Helix Framework 1 year ago

Hi,

I'd like to access the template options but got an HTTP 500 error. In debug mode, I got this:

Attempted to call an undefined method named "sanitizeAssetsForJ5" of class "PlgSystemHelixultimate". Symfony\Component\ErrorHandler\Error\ UndefinedMethodError in htdocs/plugins/system/helixultimate/helixultimate.php (line 393)

Joomla version: 5.1.4

SP Page Builder: 5.3.7

Helix Ultimate: 2.1.1

I'm not a professional, so please help me. Thanks

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8 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #167506

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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NL
Norbert Lehnert
Accepted Answer
1 year ago #167519

Hello Toufiqur,

thank you for your assistance.

Best regards,

Norbert

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #167583

Provide me the super administrator access. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #167586

Please check now. You have to update the latest version of Helix template. Thanks

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NL
Norbert Lehnert
Accepted Answer
1 year ago #167591

Thank You very much.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #167599

You are most welcome & Thanks

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #167595

Norbert, please read "Hidden Content"

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #167596

Extra tip about Home Page and quotes from "Was meine Kunden...."

Use that line in Page Settings > Page CSS > Custom CSS

.sppb-carousel-extended-item {margin:0 2px;}

To add small space between grey quote boxes.

BTW

Maybe you may need that also that: https://www.joomshaper.com/documentation/helix-framework/customization-tips#offcanvas-how-to-add-the-word-menu-after-icon

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