Issue with Instagram Gallery Access Token - Forum | JoomShaper
Staff replied SP Page Builder

Issue with Instagram Gallery Access Token

Asked by Dresden Hepcats e.V. (c/o Michael Fiedler) 2 years ago Last activity 2 years ago

Hello,

I face an issue with try to connect to Insta gallery. I have followed the instructions in https://www.joomshaper.com/documentation/sp-page-builder/instagram-gallery-access-token, read the various posts and watched the video (https://www.youtube.com/watch?v=YPtqLxakvQ0).

Everything seems to be properly set up accroding to the instructions provided.

I am stuck at Steps 6 "Generate token" after adding the Facebook App ID and Facebook App Secret. Popup goes up but the error message is "" can also be checked by calling https://dresden-hepcats.de/administrator/index.php?option=com_sppagebuilder&task=instagram.accessToken).

Further, I noted the Facebook App ID and Facebook App Secret are not saved in backend.

Can you please check using your app id, I will provide super user credentials in hidden area.

Thank you.

Best regards,

Sascha

11 replies

Oldest first Newest first Most helpful
Ofi Khan Staff
2 years ago

Hello Dresden Hepcats e.V. (c/o Simone Dressler)

Please add this line (in the hidden content) to your Facebook Login For Business -> Valid OAuth Redirect URIs settings.

https://prnt.sc/HvllpH4nJXfj

Best regards

Dresden Hepcats e.V. (c/o Michael Fiedler) Asked this
2 years ago

Hi Ofi,

One step further, but still an error: 0 Class "Mo_OAuth_Handler" not found

See also link in hidden content.

Thank you!

Best regards,

Sascha

Ofi Khan Staff
2 years ago

I have not heard this error before. At what step, did you get it? Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Dresden Hepcats e.V. (c/o Michael Fiedler) Asked this
2 years ago

Hello Ofi,

please see the link below: https://imgur.com/a/sWZKI6I .

It says account is linked, in the end there is a redirect to our site, which comes up with the error.

Finally fields "Acess Token" and "Instagram ID" remain empty.

If you need super user access to check, see credentials above.

Best regards,

Sascha

Ofi Khan Staff
2 years ago

Please match your settings with my settings.

https://prnt.sc/sew08XKCtKw3

Dresden Hepcats e.V. (c/o Michael Fiedler) Asked this
2 years ago · edited

Hello Ofi,

I adjusted to your settings - no change unfortunately :-(.

Best regards,

Sascha

Ofi Khan Staff
2 years ago

What is your API Version?

https://prnt.sc/6uL4Snli11OM

Dresden Hepcats e.V. (c/o Michael Fiedler) Asked this
2 years ago

Hello Ofi,

please find the app settings attached in the hidden area.

Is there a way to rule out that this issue is due to our joomla installation. E.g by trying out adding a working app from you end to our jommla installation? I am having doubts this is due to the confguration on facebook app side, since the called link is on our website an gives the error "0 Class "Mo_OAuth_Handler" not found" (see hidden content).

Best regards,

Sascha

Ofi Khan Staff
2 years ago

Please turn App Mode to Development. Your app mode is currently set Live.

Dresden Hepcats e.V. (c/o Michael Fiedler) Asked this
2 years ago

Hello Ofi,

did it no change. Can you please comment on my question regarding ruling out joomla installation as part of the problem:

Is there a way to rule out that this issue is due to our joomla installation. E.g by trying out adding a working app from you end to our jommla installation? I am having doubts this is due to the confguration on facebook app side, since the called link is on our website an gives the error "0 Class "Mo_OAuth_Handler" not found" (see hidden content).

Log in to reply.