Can´t open Helix Ultimate Template Options - Forum | JoomShaper
Solved Helix Framework

Can´t open Helix Ultimate Template Options

Asked by Norbert Lehnert 2 years ago Last activity 2 years ago

Hi,

I'd like to access the template options but got an HTTP 500 error.
In debug mode, I got this:

Attempted to call an undefined method named "sanitizeAssetsForJ5" of class "PlgSystemHelixultimate".
Symfony\Component\ErrorHandler\Error\ UndefinedMethodError
in htdocs/plugins/system/helixultimate/helixultimate.php (line 393)

Joomla version: 5.1.4

SP Page Builder: 5.3.7

Helix Ultimate: 2.1.1

I'm not a professional, so please help me.
Thanks

Accepted answer

Marked as the solution
Toufiq Senior Staff

Provide me the super administrator access. Thanks

5 more replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Norbert Lehnert Asked this

Hello Toufiqur,

thank you for your assistance.

Best regards,

Norbert

Toufiq Senior Staff

Please check now. You have to update the latest version of Helix template. Thanks

Norbert Lehnert Asked this

Thank You very much.

Toufiq Senior Staff

You are most welcome & Thanks

Paul Frankowski Senior Staff
2 years ago · edited

Norbert, please read "Hidden Content"

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