Staff replied EasyStore

items not adding to cart on easystore

Asked by Jose I Zuniga 1 year ago Last activity 1 year ago

I have an issue with easystore. i believe i have set evrything right but for some reason items are not addding to cart. i have disabled everything since its not working, i also have the cart and store menu items disabled.

thank you

6 replies

Ziaul Kabir Staff

1 year ago

Hi Jose,

Thanks for reaching out to us, and I sincerely apologize for the issue you’re facing. If items are not adding to the cart in EasyStore, please check the following:

EasyStore Settings

•   Ensure that all settings in EasyStore are properly configured.

2.  Check for JavaScript Conflicts

•   Open your browser console (F12 > Console tab) and check for any JavaScript errors that might be preventing the cart from functioning.

3.  Session and Cookies

•   Ensure that session handling is enabled under Global Configuration > System > Session Settings.

•   Some cart issues can be caused by blocked cookies, try testing in a different browser or incognito mode.

4.  Template or Plugin Conflicts

•   Disable any third-party cache, optimization, or JavaScript compression plugins, as they may interfere with EasyStore.

5.  Reinstall EasyStore & Check Hosting Caching

•   If your hosting provider has dynamic caching enabled, try disabling it temporarily.

•   If none of the above steps work, try reinstalling EasyStore to ensure all files are correctly set up.

If the issue persists, please enable EasyStore on your site and let me know, I’d be happy to check further!

Best regards,

Jose I Zuniga Asked this

1 year ago · edited

i created a subdomain and installed easystore there to make sure there was no conflict with any my main site has installed but issue still presists.
I checked everything on the list provided played around with the caching settings from hosting and site itself but still acting funny. items will not remove from cart and cant add new ones as well. items i deleted come back after.

new site is
www.fanshop.chicagointerfc.com
admin info below

Ziaul Kabir Staff

1 year ago

Could you please let me know which hosting company you are using and whether they have any dynamic caching features? Also, please recheck your provided credentials, as they seem to be incorrect.

Thanks!

Jose I Zuniga Asked this

1 year ago

Hi,

Thank you for the prompt reply.

my hosting company is siteground.
i have also updated the log in information for the backend access, i realized i failed to provide the log in name.

thank you

Ziaul Kabir Staff

1 year ago

Hello Jose,

Thanks for your reply.

Please check this post—the issue is caused by SiteGround’s dynamic caching, which is why you experienced this problem.

You need to exclude these pages from dynamic caching, You can contact with your hosting provider to do that.

Pages:

index.php?option=com_easystore&view=cart
index.php?option=com_easystore&view=checkout
index.php?option=com_easystore&view=collections
index.php?option=com_easystore&view=orders
index.php?option=com_easystore&view=guest
index.php?option=com_easystore&view=products
index.php?option=com_easystore&view=collection
index.php?option=com_easystore&view=product
index.php?option=com_easystore&view=profile

Let me know if you need any further assistance.

Thanks!

Jose I Zuniga Asked this

1 year ago

Hi i have made the changes to my htaccess.txt page as suggested by siteground but it doesnt seem to be working properly still. unless i have to wait a few hours for changes to take effect.
changes made below:

<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=cart#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>
<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=checkout#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>
<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=collections#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>
<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=orders#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>
<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=guest#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>
<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=products#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>
<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=collection#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>
<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=product#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>
<If "%{THE_REQUEST} =~ m#/index.php?option=com_easystore&view=profile#"> <IfModule mod_headers.c> Header set Cache-Control "private" </IfModule> </If>

Ziaul Kabir Staff

1 year ago

Hello,

Please contact SiteGround support and request to exclude EasyStore pages from Dynamic Caching. This should help resolve the issue with the cart not updating properly.

Let me know if you need any further assistance.

Best regards,

Ziaul Kabir Staff

1 year ago

Hello,

We get a solution for this issues, hope you will get it in next release but if you need it urgent. Please, give us your siteground access in hidden content.

So taht I will fix the code.

Thanks,

Jose I Zuniga Asked this

1 year ago

For now i will wait for the next release. if i happen to need it faster i will let you know thank you.

Ziaul Kabir Staff

1 year ago

You are welcome.