Content disappears after saving (Template Allura 1.0.4) - Forum | JoomShaper
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Content disappears after saving (Template Allura 1.0.4)

Asked by hanish 1 year ago Last activity 1 year ago

Hello,

I have a serious issue with SP Page Builder 6 (I experienced the same problem earlier on the previous version as well - on the differenr site - i had to restore very old backup).

Template: Allura 1.0.4

Helix Ultimate Framework: 2.1.3

Problem:
When I open a subpage in frontend editor (for example:

https://renihair.pl/pielegnacja-wlosow

and then save it, the entire content disappears. After that, I cannot add new content either, because changes are not saved at all.

That’s why I avoid editing other pages – I don’t want to lose everything there as well.

Is there any way to restore the content that has already disappeared?

How can I fix this issue to safely edit pages in the future?

Thank you in advance,

ps: my friend said that he had the same (and also he saw this error - i am not sure if is onnected:
Error
You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near '' at line 1

3 replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out. I have checked this page and added heading addon after the first row. Please check & let me know.

Best regards,

Toufiqur Rahman (Team Lead, Support)

hanish Asked this

No, it still doesn’t work — it immediately deletes everything when I edit on the frontend.
It works only from the backend, but that’s not very convenient.

And how can I restore the lost subpages?
I have a backup on another server, but this isn’t the first time this has happened to me...

https://host313598.xce.pl/renihair/

Toufiq Senior Staff

Can you share a screencast video about the full scenario?

hanish Asked this

sure
https://youtu.be/CeRYb-XTCdY

U can see for example, how i destroyed the ‘SZKOLENIA’ subpage – I went into edit mode and clicked SAVE, and then everything disappeared…”

Toufiq Senior Staff

I think your server blocked to load the resources of Page Builder. That's why it occurred the problem. It works fine on localhost. Please watch the video.

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