Error by saving - Forum | JoomShaper
Staff replied Helix Framework

Error by saving

Asked by Daniel Holdinghausen 1 year ago Last activity 1 year ago

3 replies

Rashida Rahman Staff

Hi there!

Sorry for your experience.

Would you please give me your admin access to check the issue for you?

In the meantime, you may try the following steps:

  1. Disable ModSecurity on your hosting server.
  2. Ensure the correct file permissions are set for the template folder.

These actions should help resolve the issue you’re facing.

You can check this guide too: https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#i-cannot-save-template-settings

Best regards,

Daniel Holdinghausen Asked this

please find access data for backend

Rashida Rahman Staff

Thanks.

Did you check the steps I mentioned above, please? That's important! Please let me know...

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