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Error By Saving

DH

Daniel Holdinghausen

Helix Framework 4 weeks ago

I use Helix Ultimate 2.1.3 at https://www.moebeltaxi-hamburg.de![](https://www.moebeltaxi-hamburg.de/Screenshot_2025-09-24_122254.png)

When i add an entry at custom code and klick save there is an error displayed.

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3 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 weeks ago #204746

Hi there!

Sorry for your experience.

Would you please give me your admin access to check the issue for you?

In the meantime, you may try the following steps:

  1. Disable ModSecurity on your hosting server.
  2. Ensure the correct file permissions are set for the template folder.

These actions should help resolve the issue you’re facing.

You can check this guide too: https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#i-cannot-save-template-settings

Best regards,

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DH
Daniel Holdinghausen
Accepted Answer
4 weeks ago #204747

please find access data for backend

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 weeks ago #204757

Thanks.

Did you check the steps I mentioned above, please? That's important! Please let me know...

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