Everytime I try and Update Helix Ultimate Framework from version 2.2.0 to version 2.2.1, it completely kills my websites. What's up with that???
Staff replied
Helix Framework
Updating Helix Ultimate Framework kills my websites
Asked by Sidney McSwain
11 months ago
Last activity 11 months ago
7 replies
Sidney McSwain Asked this
I placed the sites that it has destroyed in Hidden Content. I have reinstalled Backups of all the sites. How can I get "System - Helix Ultimate Framework" installed without killing the sites???
Odrareg Pepper
Hi Sidney you must check first the enviroment requierements as for PHP version and extensions.
Atick Eashrak Shuvo Staff
Hello Sidney,
Thank you for bringing this to our attention. I'm sorry for the inconvenience you're experiencing with the Helix Ultimate Framework update.
To help resolve this for you, would you be willing to grant temporary administrative access to your site? This will allow me to investigate the issue directly.
Before providing credentials, please ensure you've taken a complete backup of your site for data security.
Looking forward to your response.
Best regards
Sidney McSwain Asked this
One of the sites is https://www.cpc-us.com/administrator
The login credentials are in hidden content.
Atick Eashrak Shuvo Staff
Hello Sidney,
Sorry for the inconvenience you're experiencing. Please check the technical requirements for Helix Ultimate 2.2.x: https://www.joomshaper.com/documentation/helix-framework/introduction#technical-requirements. It requires at least Joomla 4.4, but your site is currently running on Joomla 3.
Best regards
Sidney McSwain Asked this
Thanks for the information. What would be the best approch to the issue if I cannot upgrade to Joomla 4.4 yet.
Atick Eashrak Shuvo Staff
Use Helix Ultimate 2.1.3
Log in to reply.