1 - I had to create "empty" records without actual domain name when I was on Agency plan
2 - some of domains are gone completely or changed CMS, so I just want to have ability to REMOVE domains, not only add/edit. (I've changed plan to Business and all my domain slots are kinda occupied, despite I only need 6 of them!)
Staff replied
General
I need to remove domain(s) from my subscription domains list.
13 replies
Ziaul Kabir Staff
Hello,
Thank you for reaching out to us.
There is no option to delete them. Please simply leave them empty — they will not count toward the actual domains used in your plan.
Thank you.
MF Asked this
I need to REMOVE domains that no logner active! I'm unable to use all my 10 slots of Business plan! I've added 2 domains and unable to add any more!
Ziaul Kabir Staff
Just keep these domain fields empty and save the settings. You can use this license on all your sites according to your plan limit.
If you believe you added a license but it’s not working, please let us know.
Thanks.
MF Asked this
The current license (Agency) will expire tomorrow. I purchased Business plan (10 domains) instead. and now I'm UNABLE to add more than 2 domains to my Business plan domains list. WTF?
Ziaul Kabir Staff
Don’t worry — you can use the license directly on your site. It’s not necessary to add the domain to the domain list in your JoomShaper account.
Once you apply your license key on the site, we will count that domain as used according to your plan’s limits.
Thank you for your understanding.
Best regards
MF Asked this
I want to have possibility to MANAGE domains that really use your plugin. Not more, but not less. Fix your product, people PAY you money, so, just make it usable. Once again - I'm unable to add more than 2 domains, while you SELLING this plan speaking about 10 domains.
MF Asked this
and I'm not even able to clear or leave blank slots instead of domains that I want to remove! It doesn't work anymore! Fix your shit, guys!
Ofi Khan Staff
Hello MF,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
Please share your email addres in the hidden content. I will check your issue.
Best regards
Ofi Khan Staff
Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.
If you need further assistance, feel free to let us know!
MF Asked this
Nope. Removing domain is still impossible. The issue is NOT solved.
Ofi Khan Staff
Please share your email addres in the hidden content. I will check your issue.
Andrew Burn
Have the same issue, can not remove domains no longer wanted and they affect the licence type and cost. What is the fix?
Ofi Khan Staff
Hello Andrew Burn
Thanks for contacting us. Unfortunately, the remove option is not available. You can only edit the domain names and replace with new names.
Best regards
Andrew Burn
7 months ago
· edited
Please provide a fix, this is not acceptable as the old domain counts against the licence while the old domain can not be deleted or replaced with <blank>. Same issue as user MF above #211261
Ziaul Kabir Staff
As we told you before, you don’t need to add your old or new domain here. I apologize for the confusion.
Just add your license to your new sites. It will be counted from there, not from here. So, you can safely ignore this JoomShaper site's -> Dashboard -> domain add settings.
Thanks for your understanding.
Andrew Burn
Thank you for the response. Please confirm: 1) excactly how old "unused" domains can be removed; and 2) exactly "where" we can view only the domains that are active. It is confusing as it appears you are saying "add the licence number to the site", ignore the "add domain page", not confirming the deletion process, and then somewhere, where no one can see, we have a list of active "licensed" sites.
Ziaul Kabir Staff
7 months ago
· edited
Currently, the delete option is disabled as per management policy. However, I will forward your request to our management team to consider adding this functionality in the future.
At the moment, based on your current plan, you can add domains, but you cannot delete them from this section. You are only able to edit existing domains.
If you would like to remove an unused domain and add a new one, please click on the pencil icon to edit the existing domain, replace it with the new domain, and then click the save icon on the right side.
Currently, there is no options to check how many domains are active with license from use end.
Thank you.
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