I Need To Remove Domain(s) From My Subscription Domains List. - Question | JoomShaper
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I Need To Remove Domain(s) From My Subscription Domains List.

M

MF

General 1 week ago

1 - I had to create "empty" records without actual domain name when I was on Agency plan 2 - some of domains are gone completely or changed CMS, so I just want to have ability to REMOVE domains, not only add/edit. (I've changed plan to Business and all my domain slots are kinda occupied, despite I only need 6 of them!) screenshot

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8 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #211251

Hello,

Thank you for reaching out to us.

There is no option to delete them. Please simply leave them empty — they will not count toward the actual domains used in your plan.

Thank you.

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M
MF
Accepted Answer
1 week ago #211252

I need to REMOVE domains that no logner active! I'm unable to use all my 10 slots of Business plan! I've added 2 domains and unable to add any more!

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #211253

Just keep these domain fields empty and save the settings. You can use this license on all your sites according to your plan limit.

If you believe you added a license but it’s not working, please let us know.

Thanks.

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M
MF
Accepted Answer
1 week ago #211255

The current license (Agency) will expire tomorrow. I purchased Business plan (10 domains) instead. and now I'm UNABLE to add more than 2 domains to my Business plan domains list. WTF?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #211256

Don’t worry — you can use the license directly on your site. It’s not necessary to add the domain to the domain list in your JoomShaper account.

Once you apply your license key on the site, we will count that domain as used according to your plan’s limits.

Thank you for your understanding.

Best regards

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M
MF
Accepted Answer
1 week ago #211257

I want to have possibility to MANAGE domains that really use your plugin. Not more, but not less. Fix your product, people PAY you money, so, just make it usable. Once again - I'm unable to add more than 2 domains, while you SELLING this plan speaking about 10 domains.

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M
MF
Accepted Answer
1 week ago #211261

and I'm not even able to clear or leave blank slots instead of domains that I want to remove! It doesn't work anymore! Fix your shit, guys!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #211275

Hello MF,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please share your email addres in the hidden content. I will check your issue.

Best regards

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