SP Pagebuilder Pro - Can Not Remove Old Domains - Question | JoomShaper
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SP Pagebuilder Pro - Can Not Remove Old Domains

AB

Andrew Burn

SP Page Builder 3 days ago

Hi team,

On my dashboard screen https://www.joomshaper.com/dashboard, by selecting the "pencil icon" and then the "X" cross option, it doesn't remove a domain. I can not save a blank domain either. How can I remove the old domains no longer in operation as this has a direct affect on licencing and costs? If I can not complete this cvia the Dashboard can you please edeit them in the backend? Thanks heaps.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #218681

Hello Andrew,

Thank you for reaching out to us. I apologize for the inconvenience.

Please read this post: https://www.joomshaper.com/forum/question/42508

Thanks!

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AB
Andrew Burn
Accepted Answer
2 days ago #218773

That dosent work - please provide a fix. If you select the tick box with an empty domain (effectivly deleting the old domain name) the system reports an error message "Enter a valid url. Please start with http:// or https:// ". So the old domain still remains.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 days ago #218799

As I told you before, you don’t need to add your old or new domain here. I apologize for the confusion. This is not works.

Just add your license to your new sites. It will be counted from there, not from here.

Thanks for your understanding.

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AB
Andrew Burn
Accepted Answer
1 day ago #218886

Thank you for the response. Please confirm: 1) excactly how old "unused" domains can be removed; and 2) exactly "where" we can view only the domains that are active. It is confusing as it appears you are saying "add the licence number to the site", ignore the "add domain page", not confirming the deletion process, and then somewhere, where no one can see, we have a list of active "licensed" sites.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 day ago #218896

Currently, the delete option is disabled as per management policy. However, I will forward your request to our management team to consider adding this functionality in the future.

At the moment, based on your current plan, you can add domains, but you cannot delete them from this section. You are only able to edit existing domains.

If you would like to remove an unused domain and add a new one, please click on the pencil icon to edit the existing domain, replace it with the new domain, and then click the save icon on the right side.

Currently, there is no options to check how many domains are active with license from use end.

Thank you.

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