Solved Helix Framework

Menu has

Asked by Laurent 10 months ago Last activity 9 months ago

Hi,

Since helix 2.2.2 update my offcanvas menu has totally disappeared here => https://prnt.sc/C-fySNHomoyg
See live link in Hidden Content area.

Thanks
L.

Accepted answer

Marked as the solution

Ziaul Kabir Staff

10 months ago

Hopefully, Our dev team checking this issues.

Thanks

7 more replies

Ziaul Kabir Staff

10 months ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Laurent Asked this

10 months ago

ok done
see Hidden Content area

Laurent Asked this

10 months ago

I think you have bugs with latest release because some people have issues => https://www.joomshaper.com/forum/question/42593

Laurent Asked this

10 months ago

I f this can help you I have a found (probably) the origin.

I made a custom header here => https://prnt.sc/qt9DNQwbkFwo

But now, after update, it seems that code is not loaded anymore => https://prnt.sc/wNy_NDcvsH37

Sebastian

10 months ago

Hello,

same problem here. The off-canvas menu on my website is also disappeared after the update to helix ultimate 2.2.2.

Best regards,

Sebastian

Ziaul Kabir Staff

10 months ago

Hello Sebastian,

I apologize for the inconvenience. Please create a separate port — I will need access in order to fix the issues you’re experiencing.

Thank you.

Ziaul Kabir Staff

10 months ago

Hello Laurent,

Please, check now. You issues is resolved.

Thanks

Laurent Asked this

10 months ago

thank you
what have you done?
where was the issue?

Ziaul Kabir Staff

10 months ago

There was a issues in template options -> Mega Menu -> Menu type.

If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

Laurent Asked this

10 months ago

ok but before v2.2.2 update, everything was fine.
so the issue is coming from 2.2.2 update.
will it be fixed in next release?

Laurent Asked this

10 months ago

ok thanks for your feedback

Laurent Asked this

10 months ago

for info, I have tested on another website and problem is the same.
then, even If I do a rollback on version 2.2.1, the problem still the same.
pleach check this urgently because this is has a huge impact on all our customers websites, as offcanvas is totally broken/removed.
thanks

Ziaul Kabir Staff

10 months ago

In that case, please roll back to v2.1.1.

Thanks

Laurent Asked this

10 months ago

as I said on my previous message, please read correctly :

then, even If I do a rollback on version 2.2.1, the problem still the same.

Ziaul Kabir Staff

10 months ago

Please, install template and plugin also.

Thanks

Laurent Asked this

10 months ago

could you please send me both files ?

Ziaul Kabir Staff

10 months ago

Please, take your site backup before install this.

Thanks

Laurent Asked this

10 months ago

wrong version : https://prnt.sc/UU2JCkNxeWm3
could be please send version 2.2.1

Ziaul Kabir Staff

10 months ago

Please, check now.

Thanks

Laurent Asked this

10 months ago

ok works thanks

Ziaul Kabir Staff

10 months ago

You are welcome.

Neil Robertson

10 months ago · edited

Thanks for letting us know.

I also had this issue on one of my websites.

I was able to fix the issue by changing to a pre-defined header in the template options.

Hopefully this information wlll help pin point the issue.

Laurent Asked this

10 months ago

any news about correction on helix package?

Ziaul Kabir Staff

9 months ago

We are currently working on it, and we hope to release the updated version next week.

Thanks.

Laurent Asked this

9 months ago

ok thanks

In the docs