Menu has - Question | JoomShaper
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Menu has

Laurent

Laurent

Helix Framework 4 days ago

Hi,

Since helix 2.2.2 update my offcanvas menu has totally disappeared here => https://prnt.sc/C-fySNHomoyg See live link in Hidden Content area.

Thanks L.

2
23 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 4 days ago #211643

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

0
Laurent
Laurent
Accepted Answer
4 days ago #211645

ok done see Hidden Content area

0
Laurent
Laurent
Accepted Answer
4 days ago #211647

I think you have bugs with latest release because some people have issues => https://www.joomshaper.com/forum/question/42593

0
Laurent
Laurent
Accepted Answer
4 days ago #211661

I f this can help you I have a found (probably) the origin.

I made a custom header here => https://prnt.sc/qt9DNQwbkFwo

But now, after update, it seems that code is not loaded anymore => https://prnt.sc/wNy_NDcvsH37

1
S
Sebastian
Accepted Answer
4 days ago #211695

Hello,

same problem here. The off-canvas menu on my website is also disappeared after the update to helix ultimate 2.2.2.

Best regards,

Sebastian

2
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211723

Hello Sebastian,

I apologize for the inconvenience. Please create a separate port — I will need access in order to fix the issues you’re experiencing.

Thank you.

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211722

Hello Laurent,

Please, check now. You issues is resolved.

Thanks

0
Laurent
Laurent
Accepted Answer
3 days ago #211730

thank you what have you done? where was the issue?

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211733

There was a issues in template options -> Mega Menu -> Menu type.

If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211763

Hopefully, Our dev team checking this issues.

Thanks

0
Laurent
Laurent
Accepted Answer
3 days ago #211755

ok but before v2.2.2 update, everything was fine. so the issue is coming from 2.2.2 update. will it be fixed in next release?

0
Laurent
Laurent
Accepted Answer
3 days ago #211766

ok thanks for your feedback

0
Laurent
Laurent
Accepted Answer
3 days ago #211768

for info, I have tested on another website and problem is the same. then, even If I do a rollback on version 2.2.1, the problem still the same. pleach check this urgently because this is has a huge impact on all our customers websites, as offcanvas is totally broken/removed. thanks

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211770

In that case, please roll back to v2.1.1.

Thanks

0
Laurent
Laurent
Accepted Answer
3 days ago #211772

as I said on my previous message, please read correctly :

then, even If I do a rollback on version 2.2.1, the problem still the same.

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211775

Please, install template and plugin also.

Thanks

0
Laurent
Laurent
Accepted Answer
3 days ago #211776

could you please send me both files ?

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211777

Please, take your site backup before install this.

Thanks

0
Laurent
Laurent
Accepted Answer
3 days ago #211779

wrong version : https://prnt.sc/UU2JCkNxeWm3 could be please send version 2.2.1

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211781

Please, check now.

Thanks

0
Laurent
Laurent
Accepted Answer
3 days ago #211785

ok works thanks

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 3 days ago #211788

You are welcome.

0
Neil Robertson
Neil Robertson
Accepted Answer
3 days ago #211756

Thanks for letting us know.

I also had this issue on one of my websites.

I was able to fix the issue by changing to a pre-defined header in the template options.

Hopefully this information wlll help pin point the issue.

-1