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error 1015

Asked by jean luc trevilly 6 months ago Last activity 6 months ago

Hello,

I’m encountering a Cloudflare Error 1015 (rate limited) while browsing your website.

Ray ID: 9e562edca884d473
Timestamp: 2026-04-01 08:21:55 UTC

Technical context:

  • Browser: Chrome (also tested in Incognito, no extensions)
  • Works fine on Edge (same machine, same network)
  • Issue disappears instantly when switching to a 4G connection (different IP)
  • No automated crawling or scraping tools in use at the time (manual browsing only)

From these tests, it strongly suggests an IP-based rate limiting or bot protection rule triggered on your Cloudflare configuration.

Questions:

  • Which rule is being triggered here (rate limiting, bot fight mode, WAF custom rule)?
  • Are your thresholds tuned to account for normal browsing patterns (e.g. multiple tabs, fast navigation)?
  • Is there any fingerprinting difference between Chrome and Edge that could explain this behavior on your side?

It looks like a false positive from Cloudflare’s protection layer, possibly tied to IP reputation or request burst detection.

If needed, I can provide my IP and reproduce the issue.

Thanks for your help.

Accepted answer

Marked as the solution
Ziaul Kabir Staff
6 months ago

Thank you for your suggestions.

I will forward them to our management for their consideration.

Thanks again for your input.

2 more replies

Oldest first Newest first Most helpful
Ziaul Kabir Staff
6 months ago

Hello,

Thank you for reaching out to us.

I apologize for the inconvenience. We’ve recently implemented rate-limiting features — the current limit is 100 requests per 10 seconds. If you’re not logged in, please avoid attempting multiple sign-ins at once or clicking the “Sign In” button repeatedly.

Kindly try clearing your browser cache and let me know if the issue persists.

Tip for the future: Use Opera browser and built-in VPN - and using it visit our site.

Best regards,

jean luc trevilly Asked this
6 months ago

Hello,

Thank you for your response. I understand the rate limiting you have in place. However, I would like to point out a specific case: https://www.joomshaper.com/page-builder/blocks.

This page loads a significant number of resources (images, scripts, CSS, fonts), and with the current limit of 100 requests per 10 seconds, it is too restrictive. Even during normal manual browsing, the page can exceed this threshold, resulting in Error 1015 on some browsers like Chrome.

Observations:

  • Edge or a 4G connection do not trigger the error, likely due to slightly slower resource loading.
  • Modern browsers (Chrome, Firefox) often preload resources, increasing the number of simultaneous requests.

Suggested solutions:

  1. Increase the rate limit (for example, 200–250 requests per 10 seconds) to better support resource-heavy pages.
  2. Exclude certain public/documentation pages from this rate limiting rule.
  3. Enable “burst tolerance” to allow minor traffic spikes without triggering blocks.

These adjustments would allow normal users and developers to browse your resource-heavy pages without encountering blocks, while still maintaining effective protection against bots.

Thank you in advance for your consideration and feedback.

Best regards,

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