Is support online?

Kindly open the ticket: ""Qubic Onepage Menu Sporadically Not Working: Mobile/desktop"" !! All the data, troubleshotoing feedback from my side is shared inside this 'private' ticket.

Thank you in advance to solve this misunderstanding in a timely manner.

Toufig, once again:

Please kindly review the unanswered PRIVATE ticket with the title: "Qubic Onepage Menu Sporadically Not Working: Mobile/desktop", assigned to your colleague: Muntasir Sakib . The potential root cause analysis and what as troubleshooting has been done so far is documented. Upon request uploaded also a video to show the issue that occurs. This is ridiculous that after 1 week with even provided data no one by your team has ever checked this issue nor proposed to more extensively test this template in QA/test env to reproduce this template BUG!

I am looking forward to hearing from you with some good news how soon this issue will be resolved by your team (devs,qa, managers). Additionally, advise how such issues with support outage will be handled in the future. If some colleague cannot provide a timely SLA to reply such should be handled by other senior colleagues. Otherwise it does not look professional by any means and customer's should know such or get compensated when there IS NO SUPPORT around. I seldom open tickets and prior to contacting support I have already invested several hours to locate the RCA, so once again hope this will not happen again and we can sort out such misunderstandings and issues.

Thank you for the cooperation and understanding.

It will be checked but even it is not a default option it breaks. I will check your suggestion. Appreciate that finaly got some valuable feedback on the cause. The template manager should warn that some issues may occur if there is a problem adjusting it or at least warn the user that some unforseen issues can happen. Again, will be checked so please do not close the ticket yet to investigate further.