Error page after opening Pagebuilder module - Forum | JoomShaper
Staff replied SP Page Builder

Error page after opening Pagebuilder module

Asked by Anja 2 months ago Last activity 2 months ago

Hello, since yesterday I got the following problem:
when I open my module (in the module list) with pagebuilder I get the following error:
An error occurred while running this CGI-script.
Falls Sie der Inhaber dieser Webseite sind, und Ihnen die folgende Ausgabe nicht bei der Lösung des Problems weiterhilft, wenden Sie sich bitte an Ihren Provider.
If you are the owner of this website, and the following error message does not help you to solve the issue, please contact your provider.

Or: I can open my module an by opening the Edit with backend editor, I get "Request failed by 500 error" and a white site??

2 replies

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Anja Asked this
2 months ago

Sorry, do you need more Infos to help me, solving this problem?

Ziaul Kabir Staff
2 months ago

Hi Anja,

Thanks for reaching out to us.

A 500 error usually points to a server-side issue. Could you please check if this happens with all Page Builder modules or just one?

Also, please check your PHP/server error logs and share the exact error message. If the logs indicate a server or CGI/PHP configuration issue, we recommend contacting your hosting provider, as they'll be able to investigate the server-side error.

We'll be happy to help once you have the error details.

Thanks

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