Since i upgraded SPPB all of my sites have been logged out and I cannot find where to now enter the licence key.
This needs sorting urgently as I have sites that rely on using pro features.
Once you have sorted it it is going to take me time to then re-add the licence key to all my sites.
Please advise - urgently
Thanks
Alison
Sometimes it's a browser or Joomla mood, nothing more.
I am glad that "remote magic" helped.
Please mark as solved.
Hi Alison,
Anyway, look into documenation that tip and above: https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#after-the-sp-page-builder-update-i-have-the-lite-version-not-pro
Check here (SPPB Pro)
sorry, when i said logged out I meant that SPPB was no longer connected to my account.
I have been using SPPB for years, I think I know how to upgraded it, of course I am using the pro download.
The License & Update link is not showing in the settings.
![]https://postimg.cc/Cnw9NxVy
this is the package i downlooaded
https://postimg.cc/k6sT7NLz
Thanks for extra links/screenshots.
Indeed, somehow it looks that you installed Lite, not Pro, or your Joomla cheats you.
Can you download again, reinstall, and then clear Joomla/Browser cache. Moment ago, I did the same to be sure that it's OK, and it was.
I cleared browser and joomla cache
Please watch this screen recording and tell me what I am doing wrong
??
Why am i being ignored?
Sorry, time zone difference.
Your link doesn't work here, have you reinstalled component?
Thanks Paul, I did nothing and now it is working and the licence key is in there.
Sorry I was frustrated but I am under a deadline.
Anyway, the gremlins must have got in and now they have gone.
Thanks for your help and patience.
Alison
Please mark topic as solved. Thx
