Hi Alison,

1. Login sessions are managed by Joomla itself, not SPPB.
2. Make sure that your updated/kept SPPB to PRO version, not Lite. It was possible when you used Helix quickstart as starting base, becuase there was SPPB Lite by default.

Anyway, look into documenation that tip and above: https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#after-the-sp-page-builder-update-i-have-the-lite-version-not-pro

Check here (SPPB Pro)

sorry, when i said logged out I meant that SPPB was no longer connected to my account.

I have been using SPPB for years, I think I know how to upgraded it, of course I am using the pro download.

The License & Update link is not showing in the settings.

![]https://postimg.cc/Cnw9NxVy

this is the package i downlooaded https://postimg.cc/k6sT7NLz

https://postimg.cc/K1trZrMY

Thanks for extra links/screenshots. Indeed, somehow it looks that you installed Lite, not Pro, or your Joomla cheats you.

Can you download again, reinstall, and then clear Joomla/Browser cache. Moment ago, I did the same to be sure that it's OK, and it was.

I cleared browser and joomla cache

Please watch this screen recording and tell me what I am doing wrong

https://go.screenpal.com/watch/cOjqI1nvKAw

??

Why am i being ignored?

Sorry, time zone difference.

Your link doesn't work here, have you reinstalled component?

Thanks Paul, I did nothing and now it is working and the licence key is in there. Sorry I was frustrated but I am under a deadline. Anyway, the gremlins must have got in and now they have gone.

Thanks for your help and patience. Alison

Please mark topic as solved. Thx