No Mail for EasyStore: Payment Received – Order Successfully Placed - Forum | JoomShaper
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No Mail for EasyStore: Payment Received – Order Successfully Placed

Asked by Flybikes24 1 month ago Last activity 2 days ago

Hello together,
since the 10.08 we didn´t recieve any confirmation about a recieved payment. I tested it multiple times, but I am not able to make work again.
Can somebody from your side, can review this problem?

Many thanks in advance.

7 replies

Oldest first Newest first Most helpful
Ziaul Kabir Staff
1 month ago

Hi,

Thanks for reaching out to us.

Please give us some time to investigate and check what might be causing the problem with the payment confirmation emails.

Once I have any details or an update from our side, I’ll let you know.

We really appreciate your patience and understanding.

Best regards,

Ziaul Kabir Staff
1 month ago

Hello,

When I try to log in to your admin site, the index.php file is automatically downloaded. Also On Safari, I’m seeing a Service Unavailable error instead.

Could you please share an Akeeba Backup file with us via Google Drive and provide access, or alternatively provide cPanel access so we can investigate the issue further?

Thank you for your assistance.

Best regards,

Flybikes24 Asked this
3 weeks ago

Sure, no problem.

Ziaul Kabir Staff
3 weeks ago

Hello,

I see the issue and have forwarded it to our development team for further review.

Thank you for your patience and understanding.

Best regards,

Flybikes24 Asked this
3 weeks ago

Thank you for the feedback.
When can we expect some feedback from the team?

Is there maybe a workaround?

Best regards!

Flybikes24 Asked this
2 days ago

Hello,
is there an update to this topic?
Thank you for your feedback.

Ziaul Kabir Staff
2 days ago

Hello,

Yes, It will be fixed in next upcoming release.

Thanks,

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