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Failed to download package. Download it and install manually

Asked by deevau 1 month ago Last activity 4 weeks ago

This problem i have on serveral websites from time to time. Licence key ist okay.
Do you have a idea?

Greetings!

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
1 month ago

Hi,

it can be traffic on our server. If you have many sites, I suggest using online tool to manage all sites, and extension update should be smoother. Becuase update link is always the same and license key is active as you mentioned.

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deevau Asked this
1 month ago

I use online tool. I`ve tried manually update from the dashboard of htprotect. May be it works later...

Mehtaz Afsana Borsha Staff
1 month ago

Hi,

This message usually means Joomla cannot download the update package from the update server. Since you mentioned that the license key is valid and the issue happens only occasionally on several websites, it is most likely not a license problem.

A few things you can check:

  1. Re-save the license information

Go to:

Components → SP Page Builder Pro → Settings → License & Update

Remove the license key and email, save, then paste them again and save. Make sure there are no extra spaces.

  1. Clear Joomla cache

Go to:

System → Maintenance → Clear Cache

Clear Joomla cache and also clear any server/CDN cache if you are using one.

  1. Check server restrictions

The update process requires the server to connect to the JoomShaper update server. Sometimes the following can block the download:

  • ModSecurity rules
  • Firewall restrictions
  • Disabled allow_url_fopen
  • Server outbound connection restrictions

If the problem happens randomly across different servers, this is worth checking.

  1. Try again after clearing the update cache

Go to:

System → Update → Extensions

Click Purge Cache and then Find Updates again.

If it still fails, manual installation is safe:

System → Install → Extensions → Upload Package File

Download the latest SP Page Builder Pro package from your account and install it manually.

Since this happens on several websites, you would first check whether the hosting provider is blocking the update connection rather than the SP Page Builder license itself.

Regards.

Mehtaz Afsana Borsha Staff
4 weeks ago

Thanks for accepting the answer.

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