Issue with widget - Forum | JoomShaper
Staff replied SP Page Builder

Issue with widget

Asked by Shari Chambers 5 years ago Last activity 5 years ago

Hello
I have a widget with a calendar on it that my cleint wants to have on their site.
I have been in communication with the widget developer.
I have followed advice from your forum. I have added flexi-custom modules. I am using Jquery Easy.
I have tried to make this work removing SPPagebuilder completely from the page. That is the only way it works
I can make it work using Heli Ultimate. But not on a page made using sppagebuilder.
It is set up cirrect.
It appears the FIRST time I look at it .. then subsequently does not appear. (refresh or revisiting)
I tried in other browsers. Same.

I see no errors. It just doesnt work.
Can you give me any advice on how to get this work?
Thank you

14 replies

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Toufiq Senior Staff
5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please contact your developer and tell him to make it compatible with our page builder.

-Thanks

Shari Chambers Asked this
5 years ago

Yeah. Not a good answer. This works OUTSIDE the sppagebuilder environment. I showed this too you.
The developer of the widget confirmed it works with Joomla. If I use Articles or K2 with out sppagebuilder it works.
You might want to step up your sustomer support a little if you want to be "the best in the world"

Toufiq Senior Staff
5 years ago

Thanks for your feedback and I understand your situation. Besides, you should understand my situation. Thanks

Shari Chambers Asked this
5 years ago

Hello.
This issue is a game changer to my preference on using your product, as I need to be able to rely on you at least TRY to fix a problem, with out giving attitude to your customers for asking.
The widget is like any other widget, and it does not work with YOUR product. It works on my sites with out YOUR product.
Can you please take a few moments and see why refreshing makes widgets disappear on sppagebuilder?
Your product is awesome - you are getting a bad reputation for giving bad responses to your customers.

Shari Chambers Asked this
5 years ago

FYI I added my widget to J-BusinessDirectory into the "other info" area of a listing and the widget works. Its in sppagebuilder only it fails.

Toufiq Senior Staff
5 years ago

Please provide me the Joomla administrator access. I will check & get back to you soon. Thanks

Shari Chambers Asked this
5 years ago

Please find the requested info below

Toufiq Senior Staff
5 years ago

Hi there, Please contact your calendar module provider to follow the Joomla default module coding style instead of putting code inside the module. Thanks

Shari Chambers Asked this
5 years ago

Huh?
I can add this code (widget) inside your raw html and it doesnt work. How is it the providers issue when it works on everything else I have tried?

I have a site with j-directory and I can add it into a field inside a listing and it works.
I add it inside sppagebuilder and it doesnt.
I add it as a module not in sppagebuilder and it works
IT ONLY DOES NOT WORK IN SPPAGEBUILDER.

Easy to send it back to the calendar provider. But, it works in everything BUT your component!

Shari Chambers Asked this
5 years ago

I guess I need to use a product this does work in then, is what you are telling me?

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