BUG - Question | JoomShaper
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BUG

A

Arthur

Helix Framework 3 years ago

Cannot access color selector https://ibb.co/KWL9GY4

not able to scoll to see entire color plate

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5 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #51269

Hi

Are you not able to check the full screen? Could you please give me your super admin access so that I can check?

-Regards

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A
Arthur
Accepted Answer
3 years ago #51479

Thank you for replying.

"Are you not able to check the full screen? " I am sorry, but I really do not understand your langage ?

You guys really need to test your extension on 4K screens. On 4K screen lots of things looks different and resized, repositioned etc. Even if you access the site, from your end it might look OK if you use just standard Hi Resolution OR notebook. I believe I posted a screenshot shoing the COLOR SELECTION PAD truncated at the bottom. At this moment I cannot recal if this problem was part of SPB or part of Helix Ultimate templates setup.

I will have to check this up again, but the bottom line is that YOU HAVE TO TEST EVERYTHING ON 4K MONITORS as well.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #51704

Give me your site URL please so that I can check?

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A
Arthur
Accepted Answer
3 years ago #52226

like I said, it might look different on your end. To see the problem you must open this up on 4K monitor, then you will see that the bottom of the color pad extends outside of visible area and can't be accessed. I am referring to the HELIX TEMPLATE only. IT seems to be OK in SPB.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #52352

Could you please give me that specific page link so that I can tell some one else on my team who may check it on 4k monitor?

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