Hi there,

Thanks for contacting us. Sorry for the inconvenience. Uninstall the page builder then try to install again.

-Thanks

Thank you for the answer.

It is on a live site since years, what happens with the pages when i uninstall page builder? Just to be sure....

No problem will be pages. But, if you use module of page builder then you need to re-create module. You should keep a backup before update anything. Thanks

What is exactly the module to uninstall? If i search in manage i get several with pagebuilder.

SP Page Builder Site Module 1.3 Oct 2016 JoomShaper N/A 10019

SP Page Builder Administrator Module 1.0.2 August 2014 JoomShaper N/A 10020

SP Page Builder Administrator Component 3.8.3

System - SP Page Builder Pro Updater

Can you give administrator access to check the issue? Keep a backup of your site before share your administrator access. Thanks

I uninstalled the component and installed the 3.8.3 version. This was without error.

Another issue came up. Our home page is loading for about 5 minutes in the backend editor before showing up. When we load the page in front editor it works immediately....?

The Template provider override some addons inside the template folder. Please check with the Joomla default template protostar and let me know. If this works then you need to contact your template provider or you need to delete override addon. Thanks