Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Hi.

Info below in hidden content.

I actually stopped making pages with SP because of all my issues.

THank you for wanting to help me

THank you

Where is your site URL?

Sorry

I have added a text addon via front end editing and i have checked from backend after save. It works fine.

Thank you - I appreciate

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

I am still having some problems. My page said saved and when I opened it now, everything I added disappeared.

Can't do this anymore.

Wasting a lot of my time

I tried it again today and all my work is gone.

I continuously saved and it said page saved but when I closed and went back - puff - all the old stuff.

There is something terrible wrong.

Don't know what to do anymore.

Thank you

Lizelle

PS: I apologise for the trouble but is there no solution to rectify is. I saw a lot of posts with the same problems

I tried again today Still not saving

https://drive.google.com/open?id=16KLW_Cg0GIqgNOSsuOAwqOa8K3jTRnwr&authuser=annaelizabeth58%40gmail.com&usp=drive_fs

This is the page after I changed it and saved it continuously. You can check it I also cannot log in now

Give me permission to check the google drive link

Ok Ichanged

What should i check from the google drive link?

Can you share a screencast video about the full scenario?

Ok Tomorrow

I did not have time today. May I please do it tomorrow

I hope that you still have permission This is the video It seems I found the solution myself but need you to just confirm

THank you

https://drive.google.com/open?id=1E5WKuWztgTzeCxsqDKMsiEImmb6eZ0xr&authuser=annaelizabeth58%40gmail.com&usp=drive_fs

Need permission. Check your email. Thanks