Text Block Module Not Working - Question | JoomShaper
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Text Block Module Not Working

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itfirstaid

SP Page Builder 3 years ago

I am updating my website (http://www.mammagard.com/) and I am unable to add/edit a Text Block module on any of my Articles with SP Page Builder. I was able to earlier today, but suddenly whenever I try, I lose all content on the page and see a blank screen (screenshot). It is also worth noting that I am working with the J2Store component, and editing product pages as Articles.

I have tried this on both Chrome and Firefox, and using a different device, before and after clearing the cache. The issue is replicated on new articles, also. I tried fixes from online including reinstalling SP Page Builder and J2Store, and swapping between TinyMCE and JCE HTML editors, but to no avail.

I am running Joomla 3.10.6, SP Page Builder Pro Version 3.8.5, and J2Store Version 3.3.20

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15 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62855

I have found the issue. I have set TinyMCE as default editor in the Global Configuration settings. Now, it works good.

1
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62030

Hello itfirstaid

Please go to this location: modules/mod_sppagebuilder/fields and replace pagebuilder.php file with the attached file. You need to unzip the file and then replace.

pagebuilder.php.zip

This will fix the issue for now.

Best regards

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Giuseppe Sciarra
Giuseppe Sciarra
Accepted Answer
3 years ago #62048

it does not fix for me :(

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62056

It might be a different issue then. Please share a screencast of your issue to understand it better.

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Giuseppe Sciarra
Giuseppe Sciarra
Accepted Answer
3 years ago #62083

https://dropover.cloud/eed952c096bab5aa2f1b9ff43e8392ef

this is what i get when i try to add text block

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I
itfirstaid
Accepted Answer
3 years ago #62164

This fix hasn't worked for me, either. I see the same screen as Giuseppe posted previously. (screenshot)

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62176

Please wait for the SP Page Builder update. It might be released today.

-1
I
itfirstaid
Accepted Answer
3 years ago #62365

Update 3.8.6 did NOT fix this issue.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62449

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

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Giuseppe Sciarra
Giuseppe Sciarra
Accepted Answer
3 years ago #62474

same for me, the update didn't fix the issue

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I
itfirstaid
Accepted Answer
3 years ago #62618

Please see hidden content for login.

The Update has removed the option to edit with SPPP at all when I have J2Store installed, even though I could do this with 3.8.3 and 3.8.5

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #62631

I have manually installed the latest SP Page Builder again on the site. It looks like okay now. Please check your issue.

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I
itfirstaid
Accepted Answer
3 years ago #62839

Hi, I can see that you have logged in and re-installed modules, but there is no change to my issue - I am unable to edit or add text modules to Articles.

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I
itfirstaid
Accepted Answer
3 years ago #63024
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #63042

Thanks for accepting the answer. I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on Joomla Extension Directory. This will inspire us to improve.

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