Hello

Apologies for the inconvenience. Could you kindly share which pack have you tried please? Is it the Quickstart or the Template package? If it is the Template pack can you check the documentation below: https://www.joomshaper.com/blog/how-to-install-a-joomla-template If you tried the Quickstart pack then kindly check the link: https://www.joomshaper.com/blog/how-to-install-a-quickstart-package-of-a-joomla-template If you have followed all the steps here properly and the issue persists, please do let me know.