License Not Working
pizzoferro
within the domain pizzoferro.com I have some subfolders with demo installations of joomla. In one installation (only in one!) The license does not work for me. I have already cleared the joomla cache. How can I do?
Ariba
Accepted AnswerHello
Thank you for your query. Could you kindly provide a screenshot highlighting the issue, please ?
You can use Lightshot or any online tool of your choice to share the screenshot here.
pizzoferro
Accepted Answerhere are some screenshots: https://prnt.sc/4O5c7hN8-Rn7 https://prnt.sc/YG9p3HBQhuOC
on the other websites everything works how can i proceed? Thanks
Ariba
Accepted AnswerHello
Would you please re-check if the email address and license key are correct? I have checked and found out this email address that you shared in the screenshot does not have any account with us. Can you please use email address asociated with your JoomShaper account?
Kindly check out the link as well:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/how-to-tips
Also, kindly make sure you have copied the license key from your Joomshaper Dashboard. I have attached a screenshot for your ease: https://prnt.sc/vesh66
pizzoferro
Accepted AnswerI use this email account (which email can't you find ??): https://prnt.sc/UnRM2nnFKClA
and this code in dashboard: https://prnt.sc/XdzbA-VcuTk-
and they are the same configurations that I use on all other sites!
Ariba
Accepted AnswerIn the screenshot, I can see that you misspelled your email address in Joomla. You used nn in bonaventura. Shouldn't it be [email protected] ?
pizzoferro
Accepted AnswerI never got to see the double N. Thanks so much for the support, now everything works. Thanks again