Hello Maurice Molenaar

Apology for the inconvenience. Please share your Alert Prompt access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Of course - see Hidden Content.

Please let me know if you need anything else from me at this point.

...Hello...?

...Why is it that support does not take action? please, our client has run out of patience.

Apology for the delay. Alert prompt password seems not working. I can't access the site.

Ok I have removed the /administrator directory password protection.

So you now see the Joomla login screen when you click the URL I gave you.

So... Can you log in now?

Sorry, the same issue. Please check again.

Hello Ofi,

I have lost you...

• I checked at the hosting side cPanel for password protected directories. There are none.
• I checked Admin Tools for password protected administrator settings. There is none.
• I checked the /administrator folder for .htpassword. It is not there.

I pasted the Joomla administrator URL (I shared before) in 3 different browsers to see if a .htpassword popup appears. It does not.

So... my gues is that you are looking at some cache issue here. It has to be on your side. Please note that you have logged in on this website before to help, on 2021-08-17 09:17:52.

I don't know why but first security credentials does not work. I have tried VPN too. Even my team have also checked but nobody can't access. I am not sure what I can do in this matter.

hello Ofi,

I just disabled admin tools and replaced the .htaccess file by a default version. please check again.

Still the same. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

Hi Ofi,

A bit delayed, but here I am again. Please see the link to the zip-file in the Hidden Content.

please... I have send a backup of the website last Monday morning. Now it's almost Friday.

I do hope this issue will be fixed by tomorrow!

Again no reply since 2 days... When will you finally look into this issue?

Sincere apology for the unwanted delay. I have tried to install your backup several times. It gets installed but I cannot access in the frontend or backend. I am getting the following error

Error: The redis Cache Storage is not supported on this platform.: The redis Cache Storage is not supported on this platform.

I have also compared the items with Newsberg quickstart. Your site has less items than the quickstart. Please check that you have taken a full site backup and it is installable. Sorry for the inconvenience.

Please open configuration.php and turn off caching.

public $caching = '0';

I gave you a full website backup; only the /cache and /tmp folders were not included. I have never deleted any template files.

Please first try to disable the cache as I suggested in my former reply.

Hi Ofi,

When can we expect the updatet Newsberg template?

Regards, Maurice

Unfortunately, not very soon :(

Ok... That's not what I was hoping to hear...

We switched back to Helix3 2.5.8 plugin on your advice. Can you tell me if Helix3 2.5.8 plugin is PHP 8 or even 8.1 compatible? And what about the latest Newsberg template?

We have to switch from 7.4.x soon...

Please inform me about the roadmap for Newskit template.

Apology for the delay. It is not scheduled yet. I have added it to the priority list.