After a couple of updates to Helix Ultimate the mobile menu after clicking the hamburger doesn't bring out the menu. The background overlay is there, but no menu.
Awaiting an answer
Templates
Mobile Menu on Helix 3 doesn't work
6 replies
Ariba Staff
Hello
Apologies for your inconvenience.
Could you kindly share your administrative access, please? Use the hidden mode to share the log in credentials.
Gary Asked this
Here is the login information
Ariba Staff
Thank you
You can kindly check now. The offcanvas menu is visible.
From Template options, you have to select offcanvas position. It was not selected earlier.
I have selected Left Align just to check, you can select one, at your convenience.
Gary Asked this
Odd, that was set when the site launched a year ago, but thanks. Another problem is the menus have subcategories under them. They are not showing up on the mobile menu although the level is set to All.
Gary Asked this
Hi. I didn't hear back from you regarding the pull downs don't work on the mobile menu. Only the first level is shown. I looked at the code and the pull downs are there but no arrows are shown and no click action to reveal them works.
Ariba Staff
Hello Gary
Thank you for your patience. Could you please check the screenshot? From my side, I can see the subcategories and the arrow as well, it is clickable too. Can you kindly share a screencast video highlighting your issue, please? That will be helpful for me to understand better.
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