Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please disable the cookie plugin/extension then check again.

-Thanks

Hi, I have disabled the JCH Optimize plugin & cookie plugin/extension. Best Rgds

Does solved your issue? if not, please provide me the Joomla administrator access to check the issue?

Hi, I am attaching the credentials Best Rgds

PS. I noticed that in other pages too there is the same problem, such as: https://pgscoriglianorossano.it/pgs/l-associazione/palmares/attestati-formativi/mister-anna-straface

Hey I understand that the problem is identical to what occurred with the Helix Ultimate update, as in the previous problem report at the link:

https://www.joomshaper.com/forum/question/11666

Your console has an error of tooltip and need to find out the reason this issue. After solve this tooltip issue i hope modal image issue will be solve. Thanks

Can you tell me exactly where this error is?

I think your server blocked to load the resource of page builder. Cause, I have checked your site on my localhost except HTTPS and it works fine.

https://drive.google.com/file/d/1FYyivD3kYuLSEVmuKa9paTEOmSYq1UQ8/view

-Thanks

I'm sorry, but that's the only image that works correctly. The other pages like this: https://pgscoriglianorossano.it/archivio/archivio-salesiani/libro-storia-dell-oratorio?view=article&id=682:1-1-il-mog-movimento-orizzonti-giovani&catid=298:paragrafi-libro, as you can see, the image opens in a new window and not in a Lightbox. I am now trying to restore the backup before the Helix Ultimate 2.0.9 update. I'll let you know the result. Best Rgds

okay

Ok, with the backup restore, it seems to work. Best Rgds

okay

I did a test locally and updating Helix Ultimate to the latest 2.0.9, the problem recurs. I recommend to investigate.

But, Here is working fine. If you want to see i can share my screen. Are you available tomorrow?

download and Update helix ultimate plugin. https://drive.google.com/file/d/1Qu0wxpeTERpVN1lXAmM5053joJPB6pbK/view?usp=share_link