Open Lightbox

Toufiq Senior Staff

4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please disable the cookie plugin/extension then check again.

-Thanks

P

Pirosoft Asked this

4 years ago · edited

Hi,
I have disabled the JCH Optimize plugin & cookie plugin/extension.
Best Rgds

Toufiq Senior Staff

4 years ago

Does solved your issue? if not, please provide me the Joomla administrator access to check the issue?

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Pirosoft Asked this

4 years ago · edited

Hi,
I am attaching the credentials
Best Rgds

PS.
I noticed that in other pages too there is the same problem, such as:
https://pgscoriglianorossano.it/pgs/l-associazione/palmares/attestati-formativi/mister-anna-straface

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Pirosoft Asked this

4 years ago

Hey I understand that the problem is identical to what occurred with the Helix Ultimate update, as in the previous problem report at the link:

https://www.joomshaper.com/forum/question/11666

Toufiq Senior Staff

4 years ago

Your console has an error of tooltip and need to find out the reason this issue. After solve this tooltip issue i hope modal image issue will be solve. Thanks

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Pirosoft Asked this

4 years ago

Can you tell me exactly where this error is?

Toufiq Senior Staff

4 years ago

I think your server blocked to load the resource of page builder. Cause, I have checked your site on my localhost except HTTPS and it works fine.

https://drive.google.com/file/d/1FYyivD3kYuLSEVmuKa9paTEOmSYq1UQ8/view

-Thanks

P

Pirosoft Asked this

4 years ago

I'm sorry, but that's the only image that works correctly.
The other pages like this: https://pgscoriglianorossano.it/archivio/archivio-salesiani/libro-storia-dell-oratorio?view=article&id=682:1-1-il-mog-movimento-orizzonti-giovani&catid=298:paragrafi-libro,
as you can see, the image opens in a new window and not in a Lightbox.
I am now trying to restore the backup before the Helix Ultimate 2.0.9 update.
I'll let you know the result.
Best Rgds

Toufiq Senior Staff

4 years ago

okay