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-Thanks

Whilst I appreciate this fix, this doesn't solve the underlying issue of the database table becoming corrupted and information being removed, causing the page to be unusable.

Can I ask what's being done to look into this issue?

Please find access details in Hidden content.

I think your pages data has been crushed somehow. No clue find out to solve this issue. Thanks

Hi Toufiq,

I don't understand? So does this mean you have no idea what's going on and aren't actively looking for a fix?

I have a question for you. From when occurred this problem & from where did you collect JSON code? Do you have any previous site backup?

This has been a reoccuring problem, across multiple websites and templates. (We are still building production sites in Joomla 3 - not sure if you're also seeing this in Joomla 4 or not)

This happens at least once or twice a week (we have anywhere between 5-15 websites being built at any given time). We go into a page and everything is gone. The data is mostly still in the database but something is cutting off sections of it making the pages unusable. This has been happening for at least the past 4-6 weeks.

If you mean the JSON code for the template settings (not sure if this is what you mean?) they're downloaded from the Joomshaper website along with the template and quickstart.

Yes, we have backups, and have started getting into the habit of exporting pages after any substantial changes (particularly home pages as it tends to happen more on pages with complex layouts) however this isn't a solution but a band-aid fix that cuts into our development time and requires more administration on our part.

A more elegant solution would be for you guys to find a fix for this. Looking through the forum I can see I'm not the only customer that's having this issue. Please let me know if I can be of any further assistance to help you solve this issue.

I have checked your previous backup and each & every page save works fine.

https://prnt.sc/O__gHnLcTsAm

Can you give me another problemtic site Akeeba backup?

At this stage no, as we deleted each corrupted page and started again.

I will create an Akeeba backup file of the next site that this happens to.

Thank you. Please let me know. Thanks

Was there any fix for this? We've run into this issue as well ... user edits a page via the front end (using PB v3), clicks save and the process stalls (spinning wheel never stops). When viewing the page via the administrator area it's completely empty and cannot be edited ... no buttons on the page work. The page needs to be deleted and rebuilt.

@Justin Without checking your issue, can't provide any solution. Will you please provide me the Joomla administrator access to check the issue? Thanks